IMPORT DUTY + CUSTOMS
Customers are liable for import duty VAT or fees or customs charges incurred upon their purchase by their local customs authorities.
SHIPPING TO
UNITED KINGDOM
SERVICE + PRICES
Royal Mail Special Delivery by 1pm Tracked and Signed Postage Prices with compensation up to £750
100g = £7.35
500g = £8.15
1kg = £9.45
2kg = £12.15
2kg+ = £17.45 (inc £1000 compensation)
Collect in store = FREE. Please allow 1-5 working days for your order to be ready for collection, as we may need to transfer stock between locations. We will contact you when your items are ready.
ORDER BY 2:30PM FOR NEXT DAY DELIVERY
Order before 14:30 and will receive your parcel the next working day via tracked service before 13:00.
Orders received after 14:30 on a Thursday will be send out on Friday for a Monday delivery.
Orders received after 14:30 on Friday will be posted Monday to arrive Tuesday by 13:00
Please call us if you'd like to arrange Saturday delivery service.
IMPORTANT INFO
Royal Mail Special Delivery is a working day service and does not apply to weekends.
'Next Day Delivery' does not apply to Saturdays, Sundays or Bank Holidays.
Tracked and insured services are in place to ensure the value of your parcel is covered in the case of loss or damage.
We occasionally experience delays due to strikes and Brexit.
Delivery costs are worked out automatically by the weight of the item.
1st and 2nd class services are insured up to £50 only
We are open to discuss alternative postage options. Please contact us.
If you would like to collect your order from one of our shops, please contact us and we will refund your postage on collection.
Returns
Under the Consumer Protection (Distance Selling) Regulations you have a right to return your order for any item purchased on this website for a full refund. To return your order you can email us, write to us or fill in the slip on your paperwork and include it in your returns parcel. Always be sure that your order number is clearly stated. Please return the goods to us within 7 working days of taking delivery.
Send your returns to: Blue, 2 Queens Circus, Montpellier, Cheltenham GL50 1RX 01242571901
We recommend that you use insured and signed for carrier or post as we cannot accept responsibility for any returns lost or damaged in transit.
We cannot accept returns on jewellery for hygiene reasons.
You may return your online order in store.
PLEASE NOTE THAT RETURN POSTAGE COSTS WILL NOT BE CREDITED OR REFUNDED
SHIPPING TO
EUROPE
SERVICE + PRICES
Royal Mail International Tracked (est 3-5 days)
Includes compensation up to £250
Prices are calculated at checkout based on your location and order weight (up to 2kg).
Over 2kg, please place a separate order.
ZONE 1
SMALL = £14.65
MEDIUM = £16.15
LARGE = £16.40
ZONE 2
SMALL = £14.95
MEDIUM = £16.55
LARGE = £18.35
ZONE 3
SMALL = £16.15
MEDIUM = £17.70
LARGE = £19.95
Import duty fees and customs charges
Please note that customers are liable for import duty fees and VAT or customs charges incurred upon their purchase by their local customs authorities.
Returns
Under the Consumer Protection (Distance Selling) Regulations you have a right to return your order for any item purchased on this website for a full refund. To return your order you can email us, write to us or fill in the slip on your paperwork and include it in your returns parcel. Always be sure that your order number is clearly stated. Please return the goods to us within 7 working days of taking delivery.
Send your returns to: Blue, 2 Queens Circus, Montpellier, Cheltenham GL50 1RX 01242571901
We recommend that you use insured and signed for carrier or post as we cannot accept responsibility for any returns lost or damaged in transit.
International returns (e.g. USA and Canada) must have completed Customs Declaration adhered to the outside of the package with the check box "OTHER" ticked and the declaration should state "RETURNED GOODS ORIGINATING IN THE EEC"
We cannot accept returns on jewellery for hygiene reasons.
PLEASE NOTE THAT RETURN POSTAGE COSTS WILL NOT BE CREDITED OR REFUNDED
SHIPPING TO
REST OF WORLD
SERVICE + PRICES
Royal Mail International Tracked Postage (est 5-7 days)
Includes compensation up to £250
Prices are calculated at checkout based on your location and order weight (up to 2kg).
Over 2kg, please place a separate order.
ZONE 1
SMALL = £20.40
MEDIUM = £25.50
LARGE = £29.95
ZONE 2
SMALL = £22.30
MEDIUM = £28.05
LARGE = £35.05
ZONE 3 (USA)
SMALL = £22.35
MEDIUM = £27.65
LARGE = £31.45
Import duty fees and customs charges
Please note that customers are liable for import duty fees or customs charges incurred upon their purchase by their local customs authorities.
Returns
Under the Consumer Protection (Distance Selling) Regulations you have a right to return your order for any item purchased on this website for a full refund. To return your order you can email us, write to us or fill in the slip on your paperwork and include it in your returns parcel. Always be sure that your order number is clearly stated. Please return the goods to us within 7 working days of taking delivery.
Send your returns to: Blue, 2 Queens Circus, Montpellier, Cheltenham GL50 1RX 01242571901
We recommend that you use insured and signed for carrier or post as we cannot accept responsibility for any returns lost or damaged in transit.
International returns (e.g. USA and Canada) must have completed Customs Declaration adhered to the outside of the package with the check box "OTHER" ticked and the declaration should state "RETURNED GOODS ORIGINATING IN THE EEC"
We cannot accept returns on jewellery for hygiene reasons.
PLEASE NOTE THAT RETURN POSTAGE COSTS WILL NOT BE CREDITED OR REFUNDED